Supported Empoyment

Supported Employment Staff Earns Recognition

Supported employment has changed a lot over the years. Both Lori Norton and Margaret Lopresto can attest to that.

Both have been involved in the field for a long time – Norton since 1992, and Lopresto since 1996. Both have also recently been recognized for their achievements in the field. Lopresto received the Excellence in IPS Training Award, and Norton earned the Rick Martinez Leadership Award.

Both are involved with the Individual Placement and Support (IPS) project at HDI, which is an evidence-based practice that helps people with serious mental illnesses and/or substance use find and keep the types of jobs of their choosing.

Lopresto is an IPS State Trainer and Norton is HDI’s IPS Project Director.

Lopresto’s award celebrates an IPS trainer who demonstrates skill and dedication in training the IPS community to strive for the best, and Norton’s celebrates an IPS leader who has increased access and built infrastructure for the community.

Lopresto said that in recent times, she had been working a lot to put new IPS sites on the map and expand existing ones, including a site that provides supported employment to youth and young adults – one of the first programs in the state to provide services to that demographic.

“Without this program, a lot of individuals would not have that opportunity. I’m very passionate about that,” Lopresto said. “It’s also good for communities. The people who are involved in our program want to work, and this program helps them do that.”

Norton, meanwhile, was quick to credit her team for making the recognition possible. That echoes the changes she’s seen over the many years in which she’s worked in IPS.

“I used to be an employment specialist and I felt so alone out there,” she said. “IPS has a real road map for services…But when I started in supported employment, there was no road map for services. We were just doing what we could.”

Now, things are different, and both Norton and Lopresto are playing a part in making sure that new IPS specialists don’t face the same challenges. And both are committed to the work.

For Lopresto, a job isn’t just a job, it’s part of who you are. And everyone should have the chance to pursue these opportunities.

“Even in this new world of Covidland, it’s still the first question people ask. What do you do?” Lopresto said. “To have employment, and not just employment, but a career, is so valuable to everybody. Individuals who do have a disability should have that resource available to them so they can have that success.”

Norton agreed, stressing that she’s seen firsthand how supported employment can

“To me, work is so much more than just a job. It really gives people hope,” she said. “One of the quotes from someone who received services from IPS said it saved her life. That was really powerful to me.”

The IPS is also pleased to share that fellow Kentuckian and colleague, Sharon Darnell, received the IPS Family Advocate Award. Learn more about IPS at ipsworks.org.

This article represents the opinions of the author and interviewee, not that of the University of Kentucky. 

scrabble tiles spelling plain language

HDI Collaborates with UC Davis MIND Institute

Even dense and difficult information can be written so that everyone can read it.  That’s why the MIND Institute at UC Davis reached out to HDI, to teach them more about plain language.  

“They came to us on the recommendation of Association of University Centers on Disability because they recognized they did not have the training on how to work on plain language,” Patti Singleton, Division Director for Professional Learning, said. “They are a lot of researchers. They have a more clinical focus at their center than HDI does.”  

This means that they are more used to writing in a clinical setting, which can be difficult for an outside audience to read. Plain language would make the material they create more accessible to outside audiences – with an additional benefit to their institute specifically.  

Currently, Singleton and her team, which include Liz Weintraub from the Association of University Centers on Disability and Bev Harp from HDI, has met with the MIND Institute three times to teach them about why plain language is important and how to actually implement it.  

Singleton has been surprised and thrilled at how much they’ve embraced the lessons they’ve learned.  “I was really happy that they decided as a group to take on their website,” she said. “They have taken different parts of the public-facing website to try and translate into plain language.”  

Harp noted that opportunities like this offer an interesting way to both open the doors to more people, but discussions in how to apply plain language to academic writing are interesting in themselves.  

“Information is power and that information is conveyed through language. When we use unnecessarily complex language, we exclude people, usually those who already lack social capital,” she said. “As someone who requires precision in language and enjoys academic writing, I am especially interested in working with academics and others who must negotiate that tension between need for precision and need for accessibility. As advocates for people with disabilities, accessibility is our priority, but I believe that we can also help scholars in other fields to identify and reduce barriers.” 

Reviews from students of the class have also been glowing. Singleton shared just a few of the things they had to say.  “It was incredibly helpful to get the guidance and have more resources to add to my tool box,” one student said. “Also appreciated being able to work through examples!” 

One more session is planned for June, where Singleton hopes to discuss sustainability – in other words, how to ensure a culture of plain language usage continues as they go on.  “It was very active participation,” Singleton said. “It’s been a fantastic opportunity to work with this group.”  

This article represents the opinions of the author and interviewee, not that of the University of Kentucky. 

accessibility

Increase Accessibility with Plain Language

Opportunities to make life more inclusive are everywhere – even something as simple as the language we use can have huge implications for accessibility.

One of the most powerful tools in creating accessible writing is plain language. And thanks to a recent request from the Association of University Centers on Disability (AUCD), HDI was able to do some very visible work in promoting plain language.

“We have, in the past, contacted with AUCD to do various plain language initiatives,” Patti Singleton, Division Director for Professional Learning, said. “They had a definition of what equity and inclusion was, and why it was important. However, the statement used language that was hard to understand.”

AUCD felt it needed to be more inclusive in how it defined inclusivity – and they chose HDI to help them fix it.

“AUCD came to us and said ‘This is what we currently have, would you like to revise it and write it into plain language,’” she said. “We said of course.”

Singleton gathered a team that included ISAW Principal Investigator Bev Harp, Medical Outreach Director Stephanie Meredith, DEI Director Dr. Nicholas Wright and HDI Staff Member Chelsea Bocard. She also worked with Liz Weintraub, who is the Senior Advocacy Specialist at AUCD and a longtime advocate for plain language.

Plain Language is a universal design strategy that seeks to make sure anyone can understand the language used in documents. There is even a law in place mandating that federal organizations use plain language when communicating with the public.

“We really want to make sure that all information we provide is written clearly, concisely and is well-organized,” Singleton said. “It really comes down to using common words…that everyone would be able to understand.”

It also means keeping away from jargon or acronyms that may be unfamiliar to outside sources, and ensuring that information is well organized and easy to understand. It can be vital to people with certain disabilities to make sure information is clearly conveyed.

“Research shows that people with intellectual disabilities often face discrimination and bias when trying to reach their goals in life. However, it can be hard to recognize what’s happening in the moment. I had that experience one time when my son with Down Syndrome was refused service at an urgent care facility,”  Meredith said. “That way they can advocate to be treated fairly and to get any support they might need.”

This, Wright said, is a subtle but important part of diversity and inclusion.

“Many people view diversity in the apparent view, but I believe in focusing on diversity more holistically,” he said. “Diversity is having individuals of various experiences, perspectives, identities, and abilities. Diversity involves having identities represented, but inclusion involves engaging these diverse identities and ensuring these individuals are fully included. Having our commitment to diversity, equity and inclusion in plain language is equity in action, and focuses on access by removing barriers.”

Plain language isn’t just important for accommodating people with disabilities, it can help everyone. Singleton noted that she always prefers plain language documents simply because as a mom who works full-time, she’s busy. Plain language is easier and less time-consuming to read.

And as a longtime partner for AUCD, Singleton thinks it’s great to both help out and to see an organization that is above HDI is embracing a cause that HDI has championed. “They value the work we do,” she said. “They see us as a leader. I love that they continue to rely on us for that information.”  

This article represents the opinions of the author and interviewee, not that of the University of Kentucky. 

“Mental health isn’t a one-size fits all.” Austin Nugent speaks on her experience with OCD and how it may look different from what you think.

What do you think of when you think about OCD, or obsessive-compulsive disorder?   

Is it someone who has to obsessively organize their whole book collection by author? Or someone washing their hands, over and over and over for fear of catching an unknown disease? 

According to Austin Nugent, a Disability Program Administrator at HDI, even if you’re not completely wrong, you only have a small piece of the puzzle.  

“I think the most common misunderstanding is that mental health is one-size fits all, so if you have obsessive compulsive disorder, it’s going to look a certain way, like you see in the movies,” she said.  

For Austin, OCD doesn’t look like washing hands over and over again, or counting the number of times she closes the door or quadruple checking that the stove is off. It is intrusive thoughts caused by a sensation, image, or idea. These triggers are often perceived as insignificant by others, but for Nugent, her OCD attaches meaning to her intrusive thoughts leading to a great deal of distress. She gets stuck on things needing to be ‘just right’ like a conversation, the organization of a closet, the texture of food, or the formatting of a document.  

If things don’t meet the expectations of her OCD, she will seek reassurance, avoid particular situations, or perform mental rituals like ruminating for hours or days, or over explaining and correcting to alleviate her anxiety or discomfort. To most people, it may not even be noticeable that she is caught in an ‘OCD cycle.’ But for Nugent, it’s very real.  

“People often think I appear to be fine, so therefore I must be fine,” she said. “No. My brain is on a constant loop. My heart is racing, and I am super clammy and sweaty because I am on the verge of a full-fledged panic attack about something that happened two hours ago that most people would probably find very insignificant, like a typo in an email or a twitch in my eye.”  

A fear of what has happened is just one of the ways her anxiety manifests. It can also present as a fear of what-ifs.

“I also get uneasy about things that don’t happen, like someone saying something one way instead of another, convinced that I must be a ‘bad person,’” she said. “I know the twitch in my eye is probably because I’m tired, and someone not responding in a certain way is not indicative of my worth, but OCD will do all that it can to convince me otherwise.” 

But it’s not all a challenge, she noted.  

“Although OCD can cause me a lot of anxiety and be very time-consuming, I have learned to be proud of my journey, as I also find benefits and strengths in having OCD,” she said. “For example, it makes me incredibly detailed-orientated and very organized.” 

For Nugent, Mental Health Awareness Month is a reminder for others that for her, it isn’t confined to just a month. She is always aware of mental health, and the need to prioritize her mental health care.  

“Mental health awareness is a daily occurrence for me,” she said. “I need to pay very close attention and be very aware of my mental health needs constantly…if not, my OCD will rear its head and intensify, and then that ends up affecting every area of my life. Once I get in an OCD cycle, it can be very difficult for me to disrupt the cycle and move on with my day .” 

But Mental Health Awareness Month is also an opportunity. People who don’t have mental health conditions can get great benefits out of being mindful of their mental health and wellness.  

“Therapy is valuable for everybody,” she said. “It does not matter if you have a mental health condition or not, we all can benefit from having a toolkit of strategies when we’re in a rut.”  

She also encouraged people to learn more about mental health and challenge stereotypes. 

“There is so much misunderstanding around mental health,” she said, adding that just because it doesn’t look like it does in the movies doesn’t mean it isn’t real. “Don’t discredit anyone because they don’t fit the mold that you have in your mind of what OCD or anxiety or schizophrenia is supposed to be.” 

This article represents the opinions of the author and interviewee, not that of the University of Kentucky.  

Austin Nugent reflects on her experience in therapy, misdiagnosis, and the importance of finding a therapist you trust

Austin Nugent remembers the moment when someone first suggested she try therapy. 

“I was in Europe, and I called my mom from a four-star hotel on all-expense paid trip…and I called my mom from the hotel bathroom crying,” Nugent said. “She’s like, ‘why are you crying? Why are you so anxious? You’re on this once in a lifetime trip, and you’re still anxious.’ She was like, ‘When you get back, you’re going to therapy.’”

With help from her mom, Austin started seeing a therapist after she graduated college. However, she was still apprehensive to accept, and advocate for her mental health wants and needs. It wasn’t until she was talking to her brother, who has Down syndrome, when she realized that her mother might have been right. 

“I kind of had this a-ha moment…I would always talk to him about wanting to make sure he had pride in his disability, that concept of disability pride, owning his needs and feeling validated that he is human,” she said. “Somewhere along the way of having these conversations, I was like, ‘I feel a sense of hypocrisy because my needs are not being met.’”

Austin initially received a diagnosis of generalized anxiety disorder (GAD). At the time, that made sense to her. After all, in general, she was anxious. But it was not the right answer – not really. She would spend seven years in treatment for GAD before realizing that wasn’t the answer. Then, after an obsessive-compulsive disorder (OCD) specialist presented a case, Austin’s husband suggested that she revisit her diagnosis. Nugent contacted that specialist, who diagnosed her with ‘moderate to severe’ OCD. 

“I kind of had an identity crisis,” she said. “For the past seven years, I’d been the girl with generalized anxiety disorder. What do you mean I don’t have that? What do you mean that’s all been a lie?”

On top of that, the most common therapy for GAD, cognitive behavioral therapy (CBT), can be counterproductive to OCD treatment. That meant that not only did Nugent change her treatment plan to OCD therapy, she also had to spend time unlearning much of what she had learned in her previous treatment. 

“Everything I am feeling is still the same, but the way we approach it is so different,” she said. “There was a point where I really struggled with being angry at the mental healthcare system. It wasn’t anyone’s fault, but the fact that I had been misdiagnosed for so long…to know I’d spent seven years feeding my OCD and making it that much more intense meant it was that much harder to get a grasp when I finally received my diagnosis.”

Nugent says it can be difficult to find high-quality holistic mental healthcare: care that takes into account all of a person’s needs. There’s a shortage of mental health professionals, and by the time people seek help, they may have already hit a crisis point. 

And there are times when it’s difficult to tell when a condition is a symptom of something or just a general emotional response. People without mental health conditions can also experience periods of anxiety and depression. 

Nugent also stressed that people should not be afraid of medication. 

“My therapist was trying to open my eyes to the idea of medication,” she said. “I was so resistant. I was like ‘I don’t need meds,’ because of that stigma around medication. She explained that taking medication for a mental health condition is no different than if you have a broken foot and you put a cast on it and you use crutches until your bone is stable enough to walk on its own…that’s no different from mental health medication. It’s helping support your brain until you can develop those coping mechanisms and strategies to do it on your own.”

While it’s important to build coping strategies, it’s also important to have a support network. Sometimes that takes the form of an encouraging friend or partner, and sometimes it’s something as simple as having a pet to snuggle with. 

One of the most important aspects of having a support network is a therapist you can trust. Just like other relationships, not every therapist will be an ideal fit. Nugent says it’s important to trust your instincts. 

“I think we as humans, to a degree, know if something is helpful or if it’s maybe just filling time and space,” she said, adding that sometimes, “finding the right therapist, one that you feel comfortable with, yet is going to challenge you, can be difficult.” 

“I cannot tell you how many times I’m in a therapy session and I am so clammy, my heart is racing, because we’re actually unpacking and trying to work through what I need to work through,” she said. “That is uncomfortable. Behavior change and facing our anxiety is uncomfortable. If it felt good, we’d be more willing to do it.” 

But in the end, Nugent stressed that everyone’s journey looks different.

“There is no right path on a mental health journey,” she said. “It’s certainly not a linear path.” This means that there’s also room for people to cut themselves some slack if they have a rough day.

This article represents the opinions of the author and interviewee, not that of the University of Kentucky.